Who We Are

Our Staff


Susan Crossley

Susan Crossley
Executive Director

Carole Brodrick

Carole Brodrick
Director of Development

Amanda Elkin

Amanda Elkin
Assistant Director

Paula Brown

Paula Brown
Outreach and Network
Coordinator

Stephanie Di Dio

Stephanie Di Dio
Shelter Program
Coordinator

Eliz Portal

Eliz Portal
LIFE Program
Coordinator

Kathy Rodman

Kathy Rodman
Volunteer Program
Assistant

Tamara Nevens

Tamara Nevens
Administrative Assistant

Melissa Webber

Melissa Webber
Bookkeeper

Sam Gloyd

Sam Gloyd
Van Driver

Sharon Mann

Sharon Mann
Van Driver

Daniel O'Connell

Daniel O'Connell
Van Driver

Board of Directors

Carol grew up in Battle Creek, Michigan and earned her bachelor’s degree in Medical Technology from Michigan State University while working at Kellogg’s during the summer months. Carol then began an extensive career in sales and became the Regional Sales Director for Amersham Biosciences and General Electric in the 1990s until she retired in 2013. Carol actively volunteers at the Natick Service Council, Keep Natick Beautiful, and Acentria.

Carol is a regular volunteer at the Day Center, assisting both staff and families, and is also a member of one of the Family Promise Metrowest’s founding congregations, Christ Lutheran Church. For the past two years, Carol has worked with the Events Committee on our two major annual fundraising events. Carol joined the Board of Directors of FPM in April 2016.
Kelli is a seasoned organizational effectiveness consultant who brings skills and tools to C-level executives. Her work ranges from team dynamic diagnostics and work prioritization, to business process redesign, and strategy planning and change management. She works closely with leaders to support them at key decision milestones and helps thoroughly consider the talent, cultural, and change management implications of their organizational design, process, and systems choices. Additionally, Kelli has a niche approach for developing manager and leadership skills. She helps leaders in various points in their career including new managers, emerging leaders, and high potential team members who can benefit from coaching and cohort programs.
She holds a Bachelor of Arts in Finance/Investment/Economics from Babson College and a Master’s of Business Administration from Bentley University.  Kelli lives in Needham with her husband, Chris and three children, Jordyn, Lucas and Emersyn. Kelli initially served as a Day Center volunteer at Family Promise Metrowest for several years before joining the Board of Directors and Governance Committee in 2019.
Dan is a senior member of the Tax Practice of AAFCPAs (Westborough, Boston, Wellesley, MA), providing tax planning and compliance solutions for individuals, families, and privately held businesses. He advises clients on year-end and multi-year tax planning strategies and helps safeguard and maximize financial resources.
Dan joined the finance committee of Family Promise MetroWest in 2018, and now serves on the Board of Directors as treasurer responsible for budget oversight. He provides strategic direction and advice on financial aspects of new and existing programs and fundraising initiatives to help steer the organization toward a sustainable future.
“Family is something I’ve always cared deeply about,” said Dan. “My wife and I have a young daughter, and this makes me appreciate what I have… and makes me want to give back to families in need. I love how this organization goes beyond short-term housing to provide comprehensive support to get these families back on their feet.” Dan lives in Fitchburg, MA with his wife and daughter.
Heather grew up in Paramus, New Jersey and Loveladies, Long Beach Island, New Jersey. She earned a Bachelor’s Degree in Psychology from Russell Sage College and a Master’s Degree in Student Personnel Administration from the State University of New York College at Buffalo. After receiving her degrees, Heather worked as an Assistant Director, Residential Life and then an Assistant Director of Summer and Conference Housing at Boston College for 10 years.

In 2012, Heather was elected to the Framingham School Committee and served for over five years, including as the Chair of the committee for her last 18 months. During this time, she established the School Building Committee for rebuilding Fuller Middle School and coordinated the search for the current Framingham Superintendent Robert Tremblay. She also served as the Cheer Coordinator for Framingham Youth Football and Cheer for three years. 

Heather resides in Framingham with her husband Christopher Connolly, Jr. and her three children. Chris owns Herb Connolly Auto Group with his three brothers.
Emmanuel is an accomplished, results-oriented product manager with a proven track record of gathering and understanding customer needs. His additional expertise lies in marketing strategy, business strategy, eCommerce, strategic partnerships, vendor management, and enterprise software. Emmanuel is currently a Senior Product Manager at Salesforce Commerce Cloud.

Emmanuel holds a bachelor’s degree in Computer Science from Drury University, and an MBA from MIT Sloan School of Management. His hobbies include traveling, cooking, basketball, gardening, meeting new people, and spending time with his wife and two daughters.

Emmanuel was introduced to FPM through his congregation and joined the FPM Board of Directors in February 2017.
Harriett has been a resident of Dover for 45 years. Her involvement in town affairs includes serving on the Warrant Committee and Dover Playground Committee, and chairing the annual March of Dimes Art and Craft Show. She has served on the board and been president of The Noanett Garden Club, a Zone 1 club in The Garden Club of America. Furthering her interest in horticulture, she served as an Overseer at The Massachusetts Horticultural Society and was instrumental in starting The Garden To Table Program, a teaching garden that provides fresh produce to local food pantries. She also served as a board member of The Walker Home and School where she was a member of the Capital Campaign Committee and chair of their annual Pro Am Tennis fund raiser. 

As a volunteer at Family Promise Metrowest, she has been involved with the Keep the Promise fall event for several years, and now serves on the fundraising committee of the Board of Directors.
Jeff is a Regional Vice President at Wells Fargo & Company. He has over 30 years of banking experience, primarily in corporate banking, with the last 16 years at Wells Fargo. He currently manages the Boston-based Mid-Corporate team, which provides a wide variety of financial services to some of the largest companies domiciled in New England. He served in a variety of capacities at Wachovia, Fleet Bank, First National Bank of Chicago, and National City. 

Jeff earned a bachelor’s degree in Economics and Political Science from Wittenberg University and an MBA from DePaul University. He has been active as a coach in youth basketball, and is a former board member of The Greater Hartford Arts Council and Boston Rescue Mission. He is former board chair and current board member of Ascentria Care Alliance (based in Worcester) and a partner with Social Venture Partners of Boston. He lives in Natick with his wife.
Maureen has spent twenty-two years in the field of philanthropy helping nonprofit organizations articulate their strategic vision and implement their mission with maximum impact. She currently serves as Vice President of Development for Massachusetts Historical Society in Boston, the nation’s first historical society and the oldest organization in the United States devoted to collecting materials for the study of American history. Previously, Maureen partnered with organizations focused on healthcare, education, the environment, and civic causes. Her roles have spanned capital campaigns, major gifts, signature events, board development, communications, and more. She holds a Bachelor of Science in Sociology from Marymount College and a Master’s of Business Administration from the F.W. Olin Graduate School of Business at Babson College. Maureen has been an active community volunteer with several organizations, including the MetroWest Health Foundation, WBUR, and Planned Parenthood League of Massachusetts.

Maureen served as a volunteer for Family Promise Metrowest since its founding in 2008 through her host congregation St. Paul’s Episcopal Church in Natick. She joined the Board of Directors for in July 2018 and serves on the Governance Committee.
Jason is a native of Jackson, Mississippi, and an ordained Minister in The American Baptist Churches. He is currently serving as Pastor of The First Baptist Church in Framingham, and has served as Pastor of churches in Mississippi, Texas, Virginia, and Massachusetts. Jason graduated from Mississippi College, and later Baptist Theological Seminary at Richmond, Virginia with a Master of Divinity degree. After moving to Massachusetts, Jason furthered his education in American Sign Language at The Learning Center for the Deaf in Framingham. Jason is married to Markella, and together they have three children, Annabelle, Daniel, and Jubilee. Jason is active as a leader in The American Baptist Churches of Massachusetts, and is involved in ecumenical ministries in eastern Massachusetts.

Jason has been involved with Family Promise Metrowest since The First Baptist Church joined as a host congregation in April 2008. He joined the FPM Board in 2016.
Maureen has twenty-five years of experience in teaching and practicing human resource management. Maureen was a Director of HR for several large employers in the UK and won a National Training Award and was runner-up for a UK Business Award in 2006. Maureen worked for three years as a lecturer at the University of Sussex and Guildhall University, London. She designed and taught modules for the master’s degree in Human Resource Management and Strategic Business Planning. Maureen has a bachelor’s in English and History and a master’s in Managing Organizations, as well as professional diplomas. In 2006, she volunteered and then became a member of the Red Cross Board of Directors in Philadelphia. In 2012, Maureen won the Jane Bisbee Award for the board member who had made the most impact in their first three years.

Maureen has volunteered on the Family Promise Metrowest Events Committee since 2013. She joined the Board of Directors in 2015.