Please note that our job descriptions are guidelines. If you think you are a good fit for one of our openings and our organization, we encourage you to apply even if you don't meet all the qualifications listed. At FPM, we believe that finding people who are representative of the diverse communities we serve, including lived experiences, is an important qualification for the work we do.


Job Title: Marketing and Events Coordinator

Reports to: Director of Communications and Development

Background: Family Promise Metrowest (FPM) is a regional not for profit organization that offers a community response to families with children who are facing homelessness by providing shelter, transitional living, and homelessness prevention and shelter diversion support. We are proud of our success in helping families reach individual goals that move them away from homelessness and into sustainable employment and housing. We’re a dedicated, inclusive, and diverse team that respects all people, communities, and cultures.

Role: FPM is seeking a highly creative and skilled individual that will oversee FPM’s communications channels, marketing initiatives, and event implementation to build public awareness, reach key audiences, achieve revenue goals, and cultivate support and engagement with our organizational mission.

Responsibilities:

General Communications:

  • In collaboration with the development team, create, implement, and evaluate annual communications and marketing plan that encompasses public engagement, and donor cultivation.
  • Manage the development, distribution, and maintenance of all print and electronic collateral including, but not limited to, annual reports, newsletters, press releases, and brochures.
  • Manage organizational website and blog, including content creation and overall maintenance.
  • Oversee creation and distribution of presentations and videos in collaboration with Community Outreach & Engagement Coordinator.
  • Create social media plan in collaboration with development team and manage content creation and distribution across all accounts.
  • Oversee quality control for all communications that are distributed publicly, including editing/proofreading support for other staff.

Fundraising and Events:

  • Collaborate with Communications & Development Director and event volunteers to plan and implement annual spring walkathon, fall gala, and other special events.
  • Participate in developing and executing communications plans and branding for events.
  • Collaborate with the development team to increase sponsorships, auction revenue, and participation for special events.
  • Create and execute communications and marketing plans for annual fundraising campaigns.

Competencies and Requirements:

  • Experience in marketing/communications development, including print and digital platforms.
  • Experience in special events management.
  • Bachelor’s degree in communications/marketing, business/nonprofit administration, or related preferred but not required.
  • Experience developing and implementing communications and marketing strategies on both print and digital platforms.
  • Exceptional writing/editing and verbal communication skills.
  • Strong graphic design skills, including facility with design programs such as InDesign, Adobe Illustrator, and/or Canva.
  • Organized, innovative, self-starter, able to multi-task and work independently; enjoys creating and implementing new initiatives.
  • Critical thinker with strong analytical skills; able to make decisions on strategic and tactical levels.
  • Sincere commitment to work collaboratively with all constituent groups, including staff, board members, volunteers, donors, program participants, and other supporters that represent diverse communities and backgrounds.
  • Effective and transparent team member, with strong delegation, problem-solving, and planning skills.
  • Demonstrates passion for the FPM mission and empathy for others.
  • Promotes diversity, equity, and inclusion by respecting and valuing differences among colleagues and stakeholders and advocating for social justice. Excellent communication skills,

Salary Range: $56,000-$68,000: (Salary commensurate with experience.)

TO APPLY: Please send a cover letter and design sample along with a resume to Amy@familypromisemetrowest.org. This position will remain open until filled; complete submissions will be reviewed as they are received.

This position is full-time, at-will, exempt with a hybrid work schedule available. Some required work hours are outside of regular work hours.

We offer benefits including:

  • Health Reimbursement Arrangement (HRA)
  • 401K with matching contribution
  • Paid Sick Leave
  • Generous Paid Time Off

Family Promise Metrowest is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.  Family Promise Metrowest welcomes equity-minded applicants whose values align with our goal of being a homeless services organization committed to anti-racism, social justice, and advocacy. Successful candidates are asked to be engaged in FPM’s dedication to Diversity, Equity & Inclusion. Bilingual/bicultural and LGBTQ+ applicants are encouraged to apply!


Job Title: Volunteer and Community Engagement Coordinator

Reports to: Director of Communications and Development

Background: Family Promise Metrowest (FPM) is a regional not for profit organization that offers a community response to families with children who are facing homelessness by providing shelter, transitional living, and homelessness prevention and shelter diversion support. We are proud of our success in helping families reach individual goals that move them away from homelessness and into sustainable employment and housing. We’re a dedicated, inclusive, and diverse team that respects all people, communities, and cultures.

Role: FPM is looking for a creative, relationship-focused individual that enjoys working with a diverse group of people and demonstrates exceptional communication and organizational skills. This leader will oversee the recruitment, training, and matching of volunteers with appropriate roles. Additionally, this person will engage congregations, businesses, civic groups, and schools to promote, organize and manage volunteer support, special projects, and donation drives. This incumbent will lead innovative, community outreach efforts to engage and educate the community about our organization and mission.

Responsibilities:

Volunteer Management

  • Lead the organization’s strategy to engage external stakeholders across all industries and sectors of the community at-large to increase volunteerism, advocacy, and support for program services.
  • Recruit, educate, schedule, and manage volunteers and interns to serve the identified needs of the organization and the families we serve.
  • Develop and manage annual calendar for Congregational/Corporate/Community support for shelter meals and projects.
  • Develop and implement volunteer orientation program, including developing materials and training schedule, and recruiting and training participants.
  • Refer new volunteers to appropriate roles and FPM staff-based on interests and skills, including Day Center roles, programmatic roles, and event support.
  • Oversee Day Center–based service projects and donation drives (including school groups, civic, businesses, etc.).
  • Manage volunteer database (CERVIS) to ensure volunteer opportunities are continually posted and volunteer experience is positive.
  • Maintain and update volunteer policies and procedures.
  • Communicate appreciation to volunteers for their service through regular correspondence and recognition events.
  • Track and manage volunteer engagement statistics for annual reporting.

Congregational Network Support

  • Actively serve as point person for all congregations participating in our volunteer network, including planning and leading regular meetings, orienting new volunteers, and providing information as needed.
  • Actively build and manage relationships with clergy, outreach committees, and congregants to strengthen our collaboration, encourage volunteerism, and promote fundraising opportunities and events at their congregations.

Outreach and Development

  • Recruit and train participants for an FPM speaking bureau, including staff, volunteers, and alumni families. Schedule speakers as requested.
  • In collaboration with Marketing & Events Coordinator, develop materials for speaking engagements
  • Represent FPM at community events including Natick Days, MLK Day Celebration, volunteer fairs, etc. Recruit volunteer participants to provide additional support.
  • Participate in writing grant proposals to congregations and community organizations.

Competencies and Requirements:

  • Bachelor’s degree in related field preferred, but not required.
  • Experience in human service role, nonprofit organization management, or volunteer/staff recruitment, development, and training preferred.
  • Effective and transparent team member, with strong delegation, critical thinking, problem-solving, and planning skills.
  • Demonstrated experience building effective business relationship to promote mission and service.
  • Exceptional written and oral communication skills, with demonstrated ability to create and deliver public presentations.
  • Strong proficiency with Microsoft Office suite, Google suite, and volunteer management software (such as CERVIS).
  • Sincere commitment to work collaboratively with all constituent groups, including staff, board members, volunteers, donors, program participants, and other supporters that represent diverse communities and backgrounds.
  • Promotes diversity, equity, and inclusion by respecting and valuing differences and advocating for social justice.
  • Demonstrates passion for the FPM mission

Salary Range: $56,000-$68,000. Salary commensurate with experience.

To apply: Please send a cover letter along with a resume to Amy@familypromisemetrowest.org. This position will remain open until filled; complete submissions will be reviewed as they are received.

This position is full-time, at-will, exempt with a hybrid work schedule available. Some required work hours are outside of regular work hours.

We offer benefits including:

  • Health Reimbursement Arrangement (HRA)
  • 401K with matching contribution
  • Paid Sick Leave
  • Generous Paid Time Off

Family Promise Metrowest is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.  Family Promise Metrowest welcomes equity-minded applicants whose values align with our goal of being a homeless services organization committed to anti-racism, social justice, and advocacy. Successful candidates are asked to be engaged in FPM’s dedication to Diversity, Equity & Inclusion. Bilingual/bicultural and LGBTQ+ applicants are encouraged to apply!


Job Title: Operations Assistant

Reports to: Executive Director

Background: Family Promise Metrowest (FPM) is a regional not-for-profit organization that offers a community response to families with children who are facing homelessness by providing shelter, transitional living, and homelessness prevention and shelter diversion support. We are proud of our success in helping families reach individual goals that move them away from homelessness and into sustainable employment and housing. We’re a dedicated, inclusive, diverse team that respects all people, communities, and cultures.

Role: The Operations Assistant is an integral position at FPM as the person who helps ensure the office is accessible and welcoming for staff, volunteers and families who reside in the on-site shelter. The successful candidate will manage the office in an organized and efficient manner by overseeing all office systems, personnel procedures and building management. Provide reliable, timely and proactive administrative support and office services to the team.  Respond to all emergency and ongoing repairs and maintenance at the Center. Actively implement innovative, effective and efficient solutions.

Responsibilities:

Daily Administrative Functions:

  • Greet and direct office visitors and volunteers.
  • Monitor and respond to mail, email and telephone communications.
  • Maintain Facility and Staff training calendars.
  • Keep inventory of office supplies and order as necessary.
  • Monitor and coordinate with IT software/hardware maintenance.
  • Pay bills (autopay/CC) associated with facility maintenance.
  • Prepare bank deposits and create batches for processing.
  • Assist Finance Coordinator with credit card receipts and data entry as well as gift card inventory and distribution.

Personnel

  • Process all new employees and conduct onboarding through Zenefits in coordination with the employee’s direct supervisor ensuring a smooth transition into the organization.
  • Train all new employees on office equipment, software, and Zenefits.
  • Support the administration of employee benefits programs, including HRA, and 401k
  • Assist in maintaining compliance with legal requirements and internal policies.
  • Post new positions, screen applicants, schedule interviews and check references as needed.
  • Participate in HR special projects as assigned by ED.

Building Management

  • Monitor regular maintenance calendar for Center.
  • Coordinate service calls and appointments for repairs and maintenance.
  • Monitor and maintain compliance with local regulations.
  • Keep the office and Center in organized and presentable form and coordinate cleaning services.
  • Update, monitor, and communicate safety protocols regarding facility management and COVID mitigation and oversight.
  • Interface with IT specialists as needed for phone service and electronics in the building.

Other Administrative support

  • Provide support for Executive Director as needed that may include but not be limited to scheduling, setting up meetings, completing reports.
  • Assist the Development and Programs Teams with special projects as needed.
  • Work with Director of Dev and Comm to identify administrative needs for events and appeals.
  • Provide support for Board meetings including scheduling and communications.
  • Collect and monitor monthly rent payments from other properties as needed.
  • Assisting with mailings, outreach materials and fundraising requests.
  • Executing other duties and special projects as assigned.
  • Analyze all operations and forward suggestions for improvement to the Executive Director

Competencies and Requirements:

  • Previous experience in an administrative or HR support role is preferred.
  • Understanding of HR Practices, policies, and procedures
  • Capability to handle confidential information with discretion.
  • General accounting or business education or equivalent experience.
  • Ability to change and adapt to meet organizational goals
  • Strong computer skills and competent in a range of applications including MS office.
  • Must have experience with a CRM system.
  • Strong interpersonal skills; able to engage courteously and professionally with staff, volunteers, office visitors, and families from diverse backgrounds.
  • Professional communication skills, oral and written.
  • Organized, detail-focused, and able to keep accurate and concise records.
  • Strong time management skills, while prioritizing multiple tasks simultaneously.
  • Self-motivated, reliable, and proactive.
  • Enthusiastic, compassionate, and motivated by our mission.
  • Lived experience and bilingual a huge plus

Salary Range:  $47,000-52,000

To apply: Please send a cover letter and resume to Danielle@familypromisemetrowest.org. This position will remain open until filled and submissions will be reviewed as they are received.

This position is full-time (possibly part-time), at-will, and exempt. Some required work hours are outside of regular work hours.

We offer benefits including:

  • Health Reimbursement Arrangement (HRA)
  • 401K with matching contribution
  • Paid Sick Leave
  • Generous Paid Time Off

Family Promise Metrowest is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.  Family Promise Metrowest welcomes equity-minded applicants whose values align with our goal of being a homeless services organization committed to anti-racism, social justice, and advocacy. Successful candidates are asked to be engaged in FPM’s dedication to Diversity, Equity & Inclusion. Bilingual/bicultural and LGBTQ+ applicants are encouraged to apply!


If you are interested in volunteering for our organization, please visit our Ways to Volunteer page.