Careers

Job Title: Marketing and Events Coordinator

Reports to: Director of Communications and Development

Background: Family Promise Metrowest (FPM) is a regional not for profit organization that offers a community response to families with children who are facing homelessness by providing shelter, transitional living, and homelessness prevention and shelter diversion support. We are proud of our success in helping families reach individual goals that move them away from homelessness and into sustainable employment and housing. We’re a dedicated, inclusive, and diverse team that respects all people, communities, and cultures.

Role: FPM is seeking a highly creative and skilled individual that will oversee FPM’s communications channels, marketing initiatives, and event implementation to build public awareness, reach key audiences, achieve revenue goals, and cultivate support and engagement with our organizational mission.

Responsibilities:

General Communications:

• In collaboration with the development team, create, implement, and evaluate annual communications and marketing plan that encompasses public engagement, and donor cultivation.
• Manage the development, distribution, and maintenance of all print and electronic collateral including, but not limited to, annual reports, newsletters, press releases, and brochures.
• Manage organizational website and blog, including content creation and overall maintenance.
• Oversee creation and distribution of presentations and videos in collaboration with Community Outreach & Engagement Coordinator.
• Create social media plan in collaboration with development team and manage content creation and distribution across all accounts.
• Oversee quality control for all communications that are distributed publicly, including editing/proofreading support for other staff.

Fundraising and Events:

• Collaborate with Communications & Development Director and event volunteers to plan and implement annual spring walkathon, fall gala, and other special events.
• Participate in developing and executing communications plans and branding for events.
• Collaborate with the development team to increase sponsorships, auction revenue, and participation for special events.
• Create and execute communications and marketing plans for annual fundraising campaigns.

Competencies and Requirements:

• Experience in marketing/communications development, including print and digital platforms.
• Experience in special events management.
• Bachelor’s degree in communications/marketing, business/nonprofit administration, or related preferred but not required.
• Experience developing and implementing communications and marketing strategies on both print and digital platforms.
• Exceptional writing/editing and verbal communication skills.
• Strong graphic design skills, including facility with design programs such as InDesign, Adobe Illustrator, and/or Canva.
• Organized, innovative, self-starter, able to multi-task and work independently; enjoys creating and implementing new initiatives.
• Critical thinker with strong analytical skills; able to make decisions on strategic and tactical levels.
• Sincere commitment to work collaboratively with all constituent groups, including staff, board members, volunteers, donors, program participants, and other supporters that represent diverse communities and backgrounds.
• Effective and transparent team member, with strong delegation, problem-solving, and planning skills.
• Demonstrates passion for the FPM mission and empathy for others.
• Promotes diversity, equity, and inclusion by respecting and valuing differences among colleagues and stakeholders and advocating for social justice. Excellent communication skills,

Salary Range: $56,000-$68,000: (Salary commensurate with experience.)

TO APPLY: Please send a cover letter and design sample along with a resume to Amy@familypromisemetrowest.org. This position will remain open until filled; complete submissions will be reviewed as they are received.

This position is full-time, at-will, exempt with a hybrid work schedule available. Some required work hours are outside of regular work hours.

We offer benefits including:

• Health Reimbursement Arrangement (HRA)
• 401K with matching contribution
• Paid Sick Leave
• Generous Paid Time Off

Family Promise Metrowest is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.  Family Promise Metrowest welcomes equity-minded applicants whose values align with our goal of being a homeless services organization committed to anti-racism, social justice, and advocacy. Successful candidates are asked to be engaged in FPM’s dedication to Diversity, Equity & Inclusion. Bilingual/bicultural and LGBTQ+ applicants are encouraged to apply!

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Job Title: Volunteer and Community Engagement Coordinator

Reports to: Director of Communications and Development

Background: Family Promise Metrowest (FPM) is a regional not for profit organization that offers a community response to families with children who are facing homelessness by providing shelter, transitional living, and homelessness prevention and shelter diversion support. We are proud of our success in helping families reach individual goals that move them away from homelessness and into sustainable employment and housing. We’re a dedicated, inclusive, and diverse team that respects all people, communities, and cultures.

Role: FPM is looking for a creative, relationship-focused individual that enjoys working with a diverse group of people and demonstrates exceptional communication and organizational skills. This leader will oversee the recruitment, training, and matching of volunteers with appropriate roles. Additionally, this person will engage congregations, businesses, civic groups, and schools to promote, organize and manage volunteer support, special projects, and donation drives. This incumbent will lead innovative, community outreach efforts to engage and educate the community about our organization and mission.

Responsibilities:

Volunteer Management

• Lead the organization’s strategy to engage external stakeholders across all industries and sectors of the community at-large to increase volunteerism, advocacy, and support for program services.
• Recruit, educate, schedule, and manage volunteers and interns to serve the identified needs of the organization and the families we serve.
• Develop and manage annual calendar for Congregational/Corporate/Community support for shelter meals and projects.
• Develop and implement volunteer orientation program, including developing materials and training schedule, and recruiting and training participants.
• Refer new volunteers to appropriate roles and FPM staff-based on interests and skills, including Day Center roles, programmatic roles, and event support.
• Oversee Day Center–based service projects and donation drives (including school groups, civic, businesses, etc.).
• Manage volunteer database (CERVIS) to ensure volunteer opportunities are continually posted and volunteer experience is positive.
• Maintain and update volunteer policies and procedures.
• Communicate appreciation to volunteers for their service through regular correspondence and recognition events.
• Track and manage volunteer engagement statistics for annual reporting.

Congregational Network Support

• Actively serve as point person for all congregations participating in our volunteer network, including planning and leading regular meetings, orienting new volunteers, and providing information as needed.
• Actively build and manage relationships with clergy, outreach committees, and congregants to strengthen our collaboration, encourage volunteerism, and promote fundraising opportunities and events at their congregations.

Outreach and Development

• Recruit and train participants for an FPM speaking bureau, including staff, volunteers, and alumni families. Schedule speakers as requested.
• In collaboration with Marketing & Events Coordinator, develop materials for speaking engagements
• Represent FPM at community events including Natick Days, MLK Day Celebration, volunteer fairs, etc. Recruit volunteer participants to provide additional support.
• Participate in writing grant proposals to congregations and community organizations.

Competencies and Requirements:

• Bachelor’s degree in related field preferred, but not required.
• Experience in human service role, nonprofit organization management, or volunteer/staff recruitment, development, and training preferred.
• Effective and transparent team member, with strong delegation, critical thinking, problem-solving, and planning skills.
• Demonstrated experience building effective business relationship to promote mission and service.
• Exceptional written and oral communication skills, with demonstrated ability to create and deliver public presentations.
• Strong proficiency with Microsoft Office suite, Google suite, and volunteer management software (such as CERVIS).
• Sincere commitment to work collaboratively with all constituent groups, including staff, board members, volunteers, donors, program participants, and other supporters that represent diverse communities and backgrounds.
• Promotes diversity, equity, and inclusion by respecting and valuing differences and advocating for social justice.
• Demonstrates passion for the FPM mission

Salary Range: $56,000-$68,000. Salary commensurate with experience.

To apply: Please send a cover letter along with a resume to Amy@familypromisemetrowest.org. This position will remain open until filled; complete submissions will be reviewed as they are received.

This position is full-time, at-will, exempt with a hybrid work schedule available. Some required work hours are outside of regular work hours.

We offer benefits including:

• Health Reimbursement Arrangement (HRA)
• 401K with matching contribution
• Paid Sick Leave
• Generous Paid Time Off

Family Promise Metrowest is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.  Family Promise Metrowest welcomes equity-minded applicants whose values align with our goal of being a homeless services organization committed to anti-racism, social justice, and advocacy. Successful candidates are asked to be engaged in FPM’s dedication to Diversity, Equity & Inclusion. Bilingual/bicultural and LGBTQ+ applicants are encouraged to apply!

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Job Title: Family Support Specialist

Reports to: LIFE Program Coordinator

Background: Family Promise Metrowest (FPM) is a regional not for profit organization that offers a community response to families with children who are facing homelessness by providing shelter, transitional living, and homelessness prevention and shelter diversion support. We are proud of our success in helping families reach individual goals that move them away from homelessness and into sustainable employment and housing. We’re a dedicated, inclusive, and diverse team that respects all people, communities, and cultures.

Job Summary:

The Local Initiative for Family Empowerment Program (LIFE) is an eviction prevention and shelter diversion program that supports families who are at risk of eviction and/ or shelter entry. This position involves assessing clients' housing needs, coordinating resources, advocating for clients, and providing ongoing support to ensure housing stability. The Family Support Specialist collaborates with various stakeholders, including clients, social service agencies, landlords, and government entities, to address barriers to housing and promote self-sufficiency.

Responsibilities:

Intake

• Respond and screen intake calls on designated day and determine family eligibility.
• Refer callers to program leadership as appropriate.
• Provide community resource referrals to ineligible families.
• Capture relevant data for intake calls in the Case Management system.
• Interview prospective LIFE participant(s) in person or virtual.
• Complete intake and a detailed needs assessment with each family within 48 hours of their placement into the program.

Supportive Services

• Develop individualized housing plans with clients, setting achievable goals in 7 areas of need that include housing, parenting, employment, education, finance, health, and transportation.
• Provide ongoing case services, including regular check-ins, goal review, and problem-solving.
• Offer crisis intervention and assistance in resolving housing-related conflicts or emergencies.
• Connect clients with community resources for additional support, such as enrichment activities, education, childcare, and healthcare services.
• Work collaboratively with other providers in the area to ensure coordination of services.
• Maintain detailed, up-to-date case notes and telephone contact log on participant’s progress.
• Attend weekly supervision meetings with the LIFE Program Coordinator to review caseload and discuss any concerns or problems identified.
• Attend & participate in weekly program meeting and staff meetings as scheduled.

Advocacy and Outreach:

• Advocate for clients’ rights to fair housing and access to essential services.
• Raise awareness about housing issues within the community through outreach activities, workshops, and educational events.
• Collaborate with local organizations, government agencies, and policymakers to address systemic barriers to affordable housing and homelessness prevention.

Supervision:

The Family Support Specialist reports to the LIFE Program Coordinator. The LIFE Program Coordinator is available, in person or via cell phone, on an as needed basis to answer questions or provide additional support and guidance.

Competencies and Requirements:

• Bachelor’s or Associate degree in social work, psychology, counseling, or a related field OR equivalent work/ lived experience strongly encouraged.

• Organized, enthusiastic individual with good judgment and empathy for others.
• Must be independent, self-motivated, reliable, and passionate about our mission.

• Strong communication, interpersonal, and advocacy skills.
• Knowledge of local housing resources, rental assistance programs, and landlord-tenant laws.

• Possess a strong work ethic and the capacity to recognize strengths in others while providing inspiration, respect, and positive feedback to those being served.
• Ability to work effectively with diverse populations, including individuals experiencing homelessness, mental illness, systemic challenges and more.
• Proficiency in computer applications for documentation and data management.
• Proven ability to interact with volunteers, landlords, property managers, and agency representatives.
• Represents FPM in a professional and compassionate manner.

Salary Range: $53,000-65,000

We offer benefits including:

• Health Reimbursement Arrangement (HRA)
• 401K with matching contribution
• Paid Sick Leave
• Generous Paid Time Off

To apply: Please send a cover letter and resume to stephanie@familypromisemetrowest.org. This position will remain open until filled; complete submissions will be reviewed as they are received.

This position is full-time, at-will, exempt with a hybrid work schedule available. Some required work hours are outside of regular work hours.

Family Promise Metrowest is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires. Family Promise Metrowest welcomes equity-minded applicants whose values align with our goal of being a homeless services organization committed to anti-racism, social justice, and advocacy. Successful candidates are asked to be engaged in FPM’s dedication to Diversity, Equity & Inclusion. Bilingual/bicultural and LGBTQ+ applicants are encouraged to apply!